PoC

The Perceptions of Care (PoC) surveys are clinical-care oriented, self-report satisfaction rating scales. In developing the PoC surveys, McLean focused on patients' perception of the quality of the interpersonal care they received during hospitalization and outpatient treatment. Use of the PoC survey provides detailed feedback about patients' experience of their treatment during a time when contact with patients is highly focused and time-limited. The survey gives patients the opportunity to anonymously rate care and to recognize clinicians and staff who were particularly helpful in their recovery. There are two versions of the PoC survey, one to be used with outpatients, PoC-OP, and the other to be used with inpatients, residential and partial hospitalization patients, PoC-IP.

PoC-Inpatient and Residential/Partial Survey

The PoC-IP measures four domains:

  • Continuity and Coordination of Care

  • Communication / Information Received From Provider

  • Interpersonal Aspects of Care

  • Global Evaluation of Care

*In addition to the validated 18-items, the PoC-IP includes three additional items on facility cleanliness, food, and group programs. Results of these three items are included in reports but not factored into domain scores.

PoC-Outpatient Survey

The PoC-OP measures five domains:

  • Continuity and Coordination of Care

  • Communication / Information Received From Provider

  • Interpersonal Aspects of Care

  • Global Evaluation of Care

  • Access and Availability of Provider

PoC Levels of Service

McLean eBASIS provides the PoC surveys with two levels of service, with WebScore and/or quarterly reporting.

Level Two: Use the survey and subscribe to PoC WebScore to score domains online (available for desktop or tablet)
or 
Level Three: Use the survey and subscribe to the comprehensive eBASIS quarterly reports including domain scores, item scores, comparison charts, and control charts

PoC Surveys

Use of the Perceptions of Care assessments requires an approval by McLean Hospital. In order to use the Perceptions of Care with or without Webscore capabilities and/or Quarterly Reporting, please complete an inquiry.  A member of the eBASIS team will contact you directly to provide more information on Perceptions of Care services and agreements.