1. Introduction
Purpose
The purpose of this Website Privacy Policy is to describe how eBASIS LLC and its affiliates (collectively, “eBASIS,” “we,” “us,” or “our”) collect, use, and share information about you through this website (the “Site”).
Please read this Privacy Policy carefully to understand our practices. If you do not understand any part of this Privacy Policy or have questions, please contact us at admin@ebasis.net or as described in Section 7 below.
Scope; Third-Party Sites
This Website Privacy Policy applies only to information that we collect on or through the Site.
Other websites owned by or affiliated with eBASIS may be governed by separate privacy policies. The Site may also contain links to third-party websites that are not owned or controlled by eBASIS. We are not responsible for the privacy practices, content, or security of those third-party websites.
We encourage you to review the privacy statement of every website that collects personal information before providing information to it.
Terms of Use
Your use of the Site is also subject to our applicable Terms and Conditions and, where applicable, our Notice of Privacy Practices.
2. Information We Collect
Information You Provide to Us
We may collect information that you voluntarily provide to us when you create or update an account, register to use the Site, purchase services, request information, contact customer support, complete a form, or otherwise communicate with us.
This information may include:
- Name
- Mailing address
- Billing address
- Email address
- Telephone number
- Employer or organization name
- Credit card or payment-card information, solely for payment-processing purposes
- Medical history, medical records, health-related information, and images, where applicable
- Insurance carrier information
Information We Collect Through Your Use of the Site
When you use the Site, we and our service providers may automatically collect certain information about your device and use of the Site. This may include your IP address, browser type, device type, operating system, referring and exit pages, pages viewed, links clicked, date and time of access, and other usage information.
Google and Other Third-Party Services
We may use web analytics, tag-management services, and similar tools provided by Google LLC (“Google”) and other third parties to collect information relating to your use of the Site.
Google Analytics may use cookies, tags, and similar technologies to help analyze Site usage. You may learn more about how Google uses information when you visit sites or apps that use its services by reviewing Google’s policy at Google Privacy Policy.
Cookies and Similar Technologies
We and our service providers may use cookies, web beacons, pixels, tags, and similar technologies to receive and store certain types of information when you interact with the Site using a computer or mobile device.
A cookie is a small file containing a string of characters that is sent to your device when you visit a website. When you return to the Site, the cookie may allow the Site to recognize your browser. Cookies may store unique identifiers, preferences, and other information.
We may use cookies and similar technologies to:
- Remember your preferences and settings
- Maintain account or session functionality
- Improve Site performance and user experience
- Analyze Site usage and trends
- Support security and fraud-prevention efforts
You may be able to adjust your browser settings to refuse cookies or notify you when a cookie is being sent. However, certain functions or services on the Site may not work properly if cookies are disabled.
Children Under 13
The Site is not directed to children under the age of 13. If you are under 13, please do not register for the Site or provide personal information to us.
If we learn that we have collected personal information from a child under age 13 without appropriate authorization, we will take reasonable steps to delete that information. If you believe that we may have collected information from a child under 13, please contact us at admin@ebasis.net.
3. How We Use and Share Your Information
To Provide Services and Information
We may collect and use your information to:
- Provide, facilitate, and improve services that you request
- Register, maintain, and service your online account
- Respond to inquiries and provide requested information
- Communicate with you regarding service requests
- Process payments and credit-card transactions
- Provide customer support
- Maintain the security, functionality, and integrity of the Site
- Comply with legal, regulatory, and contractual obligations
For Clinical Research
Where applicable, eBASIS, its researchers, and its affiliates may collect, use, and share information to identify clinical research opportunities that may be of interest to you; contact you regarding potential participation in research; conduct research studies in which you have agreed to participate; or provide information about research studies or medical information you have requested.
Not every research study collects, uses, or shares information in the same way. In certain situations, you may receive a separate consent form or authorization relating to a specific research project. That document will explain the information collected and the purposes for which it will be collected, used, and shared.
If you receive a consent or authorization form for a particular research study, the terms of that form will govern the collection, use, and sharing of information for that specific study.
Sharing With Service Providers and Professional Providers
We may share information with third-party service providers that help us operate, support, manage, secure, and improve the Site; process service requests and payments; or provide services purchased through the Site.
We may also share information with affiliated or authorized individuals and organizations providing professional or medical services that you access through the Site, where applicable.
These service providers and providers may have access to personal information only as needed to perform services on our behalf or to provide the requested services. When appropriate, we use reasonable contractual, administrative, and technical safeguards intended to limit their use of the information.
With Your Consent
In addition to the sharing described in this Privacy Policy, we may share personal information with companies, organizations, or individuals outside of eBASIS and its affiliates when you have authorized or consented to that sharing.
By using the Site, you consent to the collection, use, and sharing of information as described in this Privacy Policy, to the extent permitted by applicable law.
Legal Requirements and Protection of Rights
We may disclose personal information when we have a good-faith belief that access, use, preservation, or disclosure is reasonably necessary to:
- Comply with applicable laws, regulations, subpoenas, court orders, legal processes, or enforceable governmental requests
- Enforce our Terms of Use or other agreements, including investigation of potential violations
- Detect, prevent, investigate, or address fraud, security, or technical issues
- Protect the rights, property, safety, and security of eBASIS, the Site, our users, customers, service providers, or the public, as required or permitted by law
Business Transfers
If eBASIS is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or other change in ownership or control, personal information may be transferred or sold as part of that transaction.
If such a transfer occurs, your information will remain subject to the commitments in the applicable Privacy Policy unless otherwise permitted by law or you agree otherwise.
International Data Transfers
If you use the Site and provide information to us, you understand that your information may be transferred to, stored in, and processed on servers located outside your state, province, country, or other governmental jurisdiction, including in the United States.
By using the Site, you consent to such transfers to the extent permitted by applicable law.
4. Accessing and Updating Your Information
If you have questions about personal information we maintain about you or need to update or correct your information, please contact us as described in Section 7 of this Privacy Policy.
Depending on applicable law, you may have additional rights regarding your personal information, including rights to request access, correction, deletion, or other action. We may need to verify your identity before responding to certain requests.
5. Security of Your Information
We use reasonable physical, technical, and administrative safeguards designed to protect the confidentiality and security of your personal information.
However, no Internet transmission, electronic storage system, or security measure is completely secure. Therefore, we cannot guarantee the absolute security of information transmitted to us or stored through the Site. Information may be accessed, disclosed, altered, or destroyed despite our efforts to protect it.
You are responsible for protecting the confidentiality of your account credentials and login information. Please notify us promptly if you believe your account or login information has been compromised.
Although communications and information submitted through certain areas of the Site may be encrypted, email and other communications sent outside the Site may not be encrypted. We strongly encourage you not to send confidential, financial, medical, or other sensitive information through unencrypted email.
6. Changes to This Privacy Policy
We may update this Website Privacy Policy from time to time. We will not materially reduce your rights under this Privacy Policy without notice or consent where required by applicable law.
When we make changes, we will post the revised Privacy Policy on this page and update the effective date. If changes are significant, we may provide additional notice, such as by posting a prominent notice on the Site or sending an email notification where appropriate.
7. Questions and How to Contact Us
If you have questions, concerns, complaints, or suggestions regarding this Website Privacy Policy, or if you otherwise need to contact us, please contact eBASIS LLC using the information below:
Email: admin@ebasis.net
Telephone: 1-617-999-3190
Mailing Address:
eBASIS LLC
3416 Enterprise Drive
P.O. Box 72
Rowlett, TX 75030
8. Users in the European Economic Area and Switzerland
If you are a resident of the European Economic Area (“EEA”) or Switzerland, the following information applies to personal data collected through your use of the Site.
Use of the Site
If you use the Site and provide information to us, we may collect, use, and share that information as described in this Privacy Policy. Your information may be transferred to and stored on servers located outside your country of residence, including in the United States, subject to applicable legal requirements.
Purposes and Legal Bases for Processing
Depending on how you use the Site and the services provided through it, eBASIS may process personal data on one or more of the following legal bases:
- Your consent
- The need to perform a contract with you or take steps at your request before entering into a contract
- Compliance with a legal obligation
- Our legitimate interests in operating, securing, improving, and providing the Site and services, where those interests do not override your fundamental rights and freedoms
- Protection of vital interests, where applicable
International Transfers
Personal data that we collect may be transferred to, stored, and processed in the United States or another country where eBASIS, its affiliates, service providers, or processors maintain facilities.
Where required, we will use reasonable efforts to ensure that transfers of personal data outside the EEA or Switzerland are subject to appropriate safeguards, consistent with applicable law.
Your Rights
Subject to applicable law, you may have rights regarding your personal data, including the right to:
- Request access to your personal data
- Request correction of inaccurate or incomplete information
- Request deletion of your personal data
- Request restriction of processing
- Object to certain processing activities
- Request portability of certain information
- Withdraw consent where processing is based on consent
- Lodge a complaint with a relevant data-protection authority
To exercise these rights or submit a privacy-related request, please contact us at admin@ebasis.net.
We may request information to verify your identity before responding to a request.